This practice follows the Commonwealth Privacy Act - Privacy Amendment (Private Sector) Act 2000 in relation to your records. All staff have signed confidentiality contracts and are aware of the importance of maintaining security of your records.
For a detailed read of how we keep your personal information private in our practice, please click here.
As per the Berwick Healthcare practice policy patient's must book a follow up appointment with their doctor to discuss results. If there are any urgent results a doctor will contact the patient to make an appointment.
Berwick Healthcare also uses the Health Engine reminder & re-call system. Patient's will receive a secure text message prompting them to book an appointment regarding recall or reminder.
From time to time we have patient's who forget to take their personal belongings with them after attending the clinic. We normally contact the patients if we know who the item/s belong to otherwise we store property onsite for a couple of weeks only.
If you believe you have left something at our clinic, please contact us on 9796 1500
Our clinic uses the TIS National and Auslan interpreting services to help our patients with their consultation. Please speak to reception if you require us to book you an interpreter for your consultation.