Complaints We appreciate your feedback and prefer to deal with any problems inhouse. Please click on ‘We Want your Feedback’ to fill out the formand submit online or contact the Practice Manager to discuss.
If you are still not satisfied with the outcome of your contact with Berwick Healthcare the appropriate agency to follow up is below:
Health Services Commissioner
Address: Level 30, 570 Bourke Street Melbourne Vic 3000
Thank you to everyone who participated in the recent patient survey to see how we are performing in areas of privacy, communication, continuity of care and access and availability.
We were pleased to see that we met with above average score in all aspects. A copy of the survey is available here. Also in hardcopy in the waiting room or please ask reception.
We also learned there are areas where we can improve -
Availability of a doctor after hours – We are promoting the National Home Doctor Service to new and existing patients.
Continuity of Care – Advising patients the importance of being cared for by the same practice/doctor so their health record is kept up to date.
Please keep up the comments – we love to hear your feedback.
We take pride in our practice and listen to your suggestions on how we can improve. Our latest change for the better is we now switch our phones over from after hours message at 8.15am instead of 8.30am for patients who need to cancel or book an early appointment.